The Challenge Client wanted to assess competencies of several hundred employees employees. But the employees were at several administrative levels from Non-Supervisory to Executive.
The Result Multiple competency assessment questionnaires.
Here’s an example of 4 competency assessment questionnaires
that measure competencies of four levels of administrators:
1. Non-Supervisory
2. Supervisors
3. Managers
4. Executives
Not all managers have the same responsibilities. So why use just one questionnaire for your 360 feedback? Multiple questionnaires for multiple levels of managers may yeild more responsive results.
How are the questionnaires displayed? How does the software know which questionniare to display for which administrator?
The employees receiving feedback are defined in an employee database that stores relevant employee information such as location, job title, job level, and other characteristics. When a feedback assignment is created between one employee and another, the software looks at the job characteristics of the person receiving the feedback. If they are a manager, then the ’manager’ form will be used. If they are an executive then the ’executive’ form will be used. The form used will depend on the job characteristics of the person receiving the feedback. This all happens transparent to the person providing the feedback. They will simply complete the questionnaire form presented to them by the software.
Questionnaire Form 1 (for Non-supervisory Employees)
Continual Learning
1. Seeks and makes use of feedback from others.
2. Invests time and energy in self-development and growth.
3. Integrates the acquisition of knowledge or skills (e.g., team-sharing, lessons learned, sharing information databases) into day-to-day work.
Internal and External Awareness
4. Maintains currency with laws, regulations, policies, procedures, trends, and developments.
5. Understands general roles and responsibilities of Headquarters, Enterprises, Installations, Lead Centers, Centers of Excellence, and functional offices.
6. Understands Agency plans and agreements relevant to the mission.
Flexibility
7. Remains open to new ideas and approaches.
Resilience
8. Responds constructively to reversals and setbacks (e.g., identifies lessons learned, looks for other opportunities to succeed).
9. Demonstrates belief in one’s own abilities, ideas, and self-worth and maintains a positive view of self, even during difficult times.
10. Maintains a professional demeanor in stressful and difficult situations.
11. Maintains a healthy balance between personal life and work.
Service Motivation
12. Demonstrates a commitment to quality public service through statements and actions.
Vision
13. Aligns personal vision with Installation, functional, and programmatic goals and objectives.
Conflict Management
14. Attempts to resolve interpersonal and inter-group conflict constructively through self-management.
15. Takes steps to resolve conflict situations.
Integrity/Honesty
16. Models and encourages high standards of honesty, integrity, trust, openness, and respect for others.
17. Demonstrates a sense of responsibility and commitment to public trust.
18. Demonstrates congruence between statements and actions.
Team Building
19. Inspires, motivates, and guides others toward goal accomplishment.
20. Emphasizes cooperation and a team approach to work.
21. Builds trust and open communication among team members and with stakeholders.
Accountability
22. Takes responsibility for actions.
Decisiveness
23. Exercises good judgment by making sound and well-informed decisions.
Problem Solving
24. Recognizes, defines, and analyzes problems and issues.
25. Obtains relevant data before making a decision.
26. Develops alternative solutions and plans to solve problems.
27. Uses qualitative and quantitative data and analytical tools in problem solving.
Technical Credibility
28. Keeps abreast of major developments in discipline area and demonstrates competency within areas of functional responsibility.
29. Understands the business approach including full-cost, performance-based contracting, best value, ISO 9000, single-process initiative, leveraging technology, outsourcing, and commercial off-the shelf.
30. Understands NPG 7120.5A and applies as appropriate within area of responsibility.
31. Serves as consultant/advisor to technical working groups and advisory panels to recommend solutions to technical and programmatic problems.
32. Participates and/or leads in Agency, inter-Center, cross-code, special team, and committee activities and assignments.
33. Demonstrates and appreciates safety for self and others in all actions and activities.
34. Appropriately applies procedures, requirements, regulations, policies, and standards related to specialized areas of expertise.
Influencing
35. Is an effective advocate for the program/project both within and external.
36. Applies appropriate negotiation approaches to find mutually beneficial solutions to problems and/or conflicts.
37. Persuades others to consider alternative points of view.
38. Gains cooperation from others to obtain information and accomplish goals.
Interpersonal Skills
39. Demonstrates an understanding of others’ needs.
40. Considers and responds appropriately to the needs, feelings, and capabilities of others.
41. Treats all individuals with sensitivity and respect.
Oral Communications
42. Orally expresses ideas and facts in a clear, organized, and convincing manner in a style, tone, and level appropriate to the audience and the occasion.
43. Listens to others and shows understanding of what they are saying.
44. Facilitates an open exchange of ideas.
Partnering
45. Effectively develops networks and builds alliances with key individuals or groups.
Written Communications
46. Expresses facts and ideas in writing in a clear, convincing, and organized manner that is appropriate to the audience and occasion.
47. Reviews and critiques the writing of others in a constructive and substantive manner.
Questionnaire Form 2 (for Supervisor/Team Leaders)
Creativity and Innovation
1. Develops insights, innovative solutions, and non-traditional approaches to improve organizational effectiveness.
2. Creates an environment that encourages, recognizes, and rewards risk-taking, creativity, and innovation.
3. Designs and implements new or innovative programs/processes.
4. Initiates actions that involve risk to achieve a recognized benefit or advantage.
Continual Learning
5. Seeks and makes use of feedback from others.
6. Invests time and energy in self-development and growth.
7. Integrates the acquisition of knowledge or skills (e.g., team-sharing, lessons learned, sharing information databases) into day-to-day work.
8. Creates systems that facilitate communication of knowledge internal and external.
Internal and External Awareness
9. Maintains currency with laws, regulations, policies, procedures, trends, and developments.
10. Understands general roles and responsibilities of Headquarters, Enterprises, Installations, Lead Centers, Centers of Excellence, and functional offices.
11. Understands Agency plans and agreements relevant to the mission.
12. Understands and makes effective use of the basic principles and processes for resources allocation, acquisition, and management.
13. Determines how to sustain or achieve a competitive advantage for the organization by analyzing the best practices and lessons learned from other organizations.
Flexibility
14. Adjusts behavior and work methods in response to management priorities, multiple demands, new information, changing conditions, unexpected obstacles, and ambiguity.
15. Remains open to new ideas and approaches.
16. Works concurrently on related and/or conflicting priorities without losing focus or attention.
Resilience
17. Responds constructively to reversals and setbacks (e.g., identifies lessons learned, looks for other opportunities to succeed).
18. Demonstrates belief in one’s own abilities, ideas, and self-worth and maintains a positive view of self, even during difficult times.
19. Maintains a professional demeanor in stressful and difficult situations.
20. Maintains a healthy balance between personal life and work.
Service Motivation
21. Demonstrates a commitment to quality public service through statements and actions.
Vision
22. Articulates and actively supports the Agency’s vision in a way that causes employees at all levels to understand the organization’s goals, values, and strategies.
23. Aligns personal vision with Installation, functional, and programmatic goals and objectives.
Conflict Management
24. Attempts to resolve interpersonal and inter-group conflict constructively through self-management.
25. Takes steps to resolve conflict situations.
26. Addresses and seeks to resolve formal and informal complaints from employees.
Cultural Awareness
27. Honors cultures and values different from one’s own.
28. Understands how cultures differ and how these differences impact work behavior.
29. Creates an environment in which individuals are equally respected and recognized for their perspectives and contributions.
30. Provides employment and development opportunities to foster a diverse workforce.
Integrity/Honesty
31. Models and encourages high standards of honesty, integrity, trust, openness, and respect for others.
32. Creates a culture that fosters high standards of ethics.
33. Demonstrates integrity by honoring commitments and promises.
34. Demonstrates a sense of responsibility and commitment to public trust.
35. Demonstrates congruence between statements and actions.
Team Building
36. Empowers others by sharing power and authority.
37. Inspires, motivates, and guides others toward goal accomplishment.
38. Emphasizes cooperation and a team approach to work.
39. Creates an environment that encourages and rewards cooperation, collective problem-solving and participative decision-making.
40. Builds trust and open communication among team members and with stakeholders.
41. Develops leadership in others through coaching, mentoring, and rewarding.
Accountability
42. Takes responsibility for actions.
43. Monitors programs and/or activities and takes corrective actions when necessary.
44. Encourages others to take ownership of work, products, services, and results.
Customer Service
45. Identifies and anticipates the needs of customers and integrates customer, stakeholder, and partner needs and expectations into the development and delivery of services or products.
46. Establishes and uses feedback systems to meet customer requirements and expectations.
Decisiveness
47. Makes difficult or controversial decisions when necessary.
48. Exercises good judgment by making sound and well-informed decisions.
Problem Solving
49. Recognizes, defines, and analyzes problems and issues.
50. Obtains relevant data before making a decision.
51. Develops alternative solutions and plans to solve problems.
52. Uses qualitative and quantitative data and analytical tools in problem solving.
Technical Credibility
53. Keeps abreast of major developments in discipline area and demonstrates competency within areas of functional responsibility.
54. Understands the business approach including full-cost, performance-based contracting, best value, ISO 9000, single-process initiative, leveraging technology, outsourcing, and commercial off-the shelf.
55. Understands NPG 7120.5A and applies as appropriate within area of responsibility.
56. Serves as consultant/advisor to technical working groups and advisory panels to recommend solutions to technical and programmatic problems.
57. Participates and/or leads in Agency, inter-Center, cross-code, special team, and committee activities and assignments.
58. Demonstrates and appreciates safety for self and others in all actions and activities.
59. Appropriately applies procedures, requirements, regulations, policies, and standards related to specialized areas of expertise.
Human Resources Management
60. Takes an active role in recruiting, training, and developing of staff, including mentoring, cross-functional assignments, job rotations, stretch assignments, and mobility to new roles and positions.
61. Identifies performance expectations, assesses employee performance, gives timely feedback, and conducts formal performance appraisals.
62. Recognizes and rewards team members based on performance.
63. Takes timely and appropriate corrective/disciplinary actions with employees.
64. Supports programs and activities that promote employee well being and balance.
Technology Management
65. Ensures self and staff are trained and capable in new information technology.
66. Strategically integrates information technologies into the workplace to improve organizational effectiveness and effectively lead virtual work, e.g., telecommuting and virtual teams.
67. Seeks, evaluates, and appropriately adopts new technologies into mission systems.
Influencing
68. Is an effective advocate for the program/project both within and external.
69. Applies appropriate negotiation approaches to find mutually beneficial solutions to problems and/or conflicts.
70. Persuades others to consider alternative points of view.
71. Uses position appropriately to achieve goals.
72. Gains cooperation from others to obtain information and accomplish goals.
Interpersonal Skills
73. Demonstrates an understanding of others’ needs.
74. Provides appropriate feedback in a manner that reinforces or elicits desirable behavior.
75. Considers and responds appropriately to the needs, feelings, and capabilities of others.
76. Treats all individuals with sensitivity and respect.
Oral Communications
77. Expresses ideas and facts in a clear, organized, and convincing manner in a style, tone, and level appropriate to the audience and the occasion.
78. Listens to others and shows understanding of what they are saying.
79. Facilitates an open exchange of ideas.
Partnering
80. Effectively develops networks and builds alliances with key individuals or groups.
Written Communications
81. Expresses facts and ideas in writing in a clear, convincing, and organized manner that is appropriate to the audience and occasion.
82. Reviews and critiques the writing of others in a constructive and substantive manner.
Questionnaire Form 3 (for Managers)
Creativity and Innovation
1. Develops insights, innovative solutions, and non-traditional approaches to improve organizational effectiveness.
2. Creates an environment that encourages, recognizes, and rewards risk-taking, creativity, and innovation.
3. Designs and implements new or innovative programs/processes.
4. Initiates actions that involve risk to achieve a recognized benefit or advantage.
Continual Learning
5. Seeks and makes use of feedback from others.
6. Invests time and energy in self-development and growth.
7. Integrates the acquisition of knowledge or skills (e.g., team-sharing, lessons learned, sharing information databases) into day-to-day work.
8. Creates systems that facilitate communication of knowledge internal and external.
Internal and External Awareness
9. Maintains currency with laws, regulations, policies, procedures, trends, and developments.
10. Understands general roles and responsibilities of Headquarters, Enterprises, Installations, Lead Centers, Centers of Excellence, and functional offices.
11. Understands Agency plans and agreements relevant to the mission.
12. Understands and makes effective use of the basic principles and processes for resources allocation, acquisition, and management.
13. Determines how to sustain or achieve a competitive advantage for the organization by analyzing the best practices and lessons learned from other organizations.
Flexibility
14. Adjusts behavior and work methods in response to management priorities, multiple demands, new information, changing conditions, unexpected obstacles, and ambiguity.
15. Remains open to new ideas and approaches.
16. Works concurrently on related and/or conflicting priorities without losing focus or attention.
Resilience
17. Responds constructively to reversals and setbacks (e.g., identifies lessons learned, looks for other opportunities to succeed).
18. Demonstrates belief in one’s own abilities, ideas, and self-worth and maintains a positive view of self, even during difficult times.
19. Maintains a professional demeanor in stressful and difficult situations.
20. Maintains a healthy balance between personal life and work.
Service Motivation
21. Creates and fosters a culture that encourages a commitment to public service.
22. Demonstrates a commitment to quality public service through statements and actions.
Strategic Thinking
23. Develops objectives and sets priorities consistent with the organization’s long-term strategies.
24. Adjusts strategic policies and plans in response to change, both internal and external.
Vision
25. Articulates and actively supports the Agency’s vision in a way that causes employees at all levels to understand the organization’s goals, values, and strategies.
26. Aligns personal vision with Installation, functional, and programmatic goals and objectives.
27. Takes a long-term view and acts as a catalyst and champion of change.
Conflict Management
28. Attempts to resolve interpersonal and inter-group conflict constructively through self-management.
29. Takes steps to resolve conflict situations.
30. Addresses and seeks to resolve formal and informal complaints from employees.
Cultural Awareness
31. Honors cultures and values different from one’s own.
32. Understands how cultures differ and how these differences impact work behavior.
33. Creates an environment in which individuals are equally respected and recognized for their perspectives and contributions.
34. Provides employment and development opportunities to foster a diverse workforce.
Integrity/Honesty
35. Models and encourages high standards of honesty, integrity, trust, openness, and respect for others.
36. Creates a culture that fosters high standards of ethics.
37. Demonstrates integrity by honoring commitments and promises.
38. Demonstrates a sense of responsibility and commitment to public trust.
39. Demonstrates congruence between statements and actions.
Team Building
40. Empowers others by sharing power and authority.
41. Inspires, motivates, and guides others toward goal accomplishment.
42. Emphasizes cooperation and a team approach to work.
43. Creates an environment that encourages and rewards cooperation, collective problem-solving and participative decision-making.
44. Builds trust and open communication among team members and with stakeholders.
45. Develops leadership in others through coaching, mentoring, and rewarding.
Accountability
46. Assures that effective organizational level status and control mechanisms are developed and maintained to ensure performance of the organization.
47. Takes responsibility for actions.
48. Identifies how organizational or program results will be measured.
49. Monitors programs and/or activities and takes corrective actions when necessary.
50. Encourages others to take ownership of work, products, services, and results.
Customer Service
51. Identifies and anticipates the needs of customers and integrates customer, stakeholder, and partner needs and expectations into the development and delivery of services or products.
52. Establishes and uses feedback systems to meet customer requirements and expectations.
Decisiveness
53. Makes difficult or controversial decisions when necessary.
54. Exercises good judgment by making sound and well-informed decisions.
Problem Solving
55. Recognizes, defines, and analyzes problems and issues.
56. Obtains relevant data before making a decision.
57. Develops alternative solutions and plans to solve problems.
58. Uses qualitative and quantitative data and analytical tools in problem solving.
Technical Credibility
59. Keeps abreast of major developments in discipline area and demonstrates competency within areas of functional responsibility.
60. Understands the business approach including full-cost, performance-based contracting, best value, ISO 9000, single-process initiative, leveraging technology, outsourcing, and commercial off-the shelf.
61. Understands NPG 7120.5A and applies as appropriate within area of responsibility.
62. Plans for needed or mandated changes in size and composition of staff.
63. Serves as consultant/advisor to technical working groups and advisory panels to recommend solutions to technical and programmatic problems.
64. Participates and/or leads in Agency, inter-Center, cross-code, special team, and committee activities and assignments.
65. Demonstrates and appreciates safety for self and others in all actions and activities.
66. Appropriately applies procedures, requirements, regulations, policies, and standards related to specialized areas of expertise.
Human Resources Management
67. Takes an active role in recruiting, training, and developing of staff, including mentoring, cross-functional assignments, job rotations, stretch assignments, and mobility to new roles and positions.
68. Identifies performance expectations, assesses employee performance, gives timely feedback, and conducts formal performance appraisals.
69. Recognizes and rewards team members based on performance.
70. Takes timely and appropriate corrective/disciplinary actions with employees.
71. Supports programs and activities that promote employee well being and balance.
Technology Management
72. Ensures self and staff are trained and capable in new information technology.
73. Strategically integrates information technologies into the workplace to improve organizational effectiveness and effectively lead virtual work, e.g., telecommuting and virtual teams.
74. Seeks, evaluates, and appropriately adopts new technologies into mission systems.
Influencing
75. Is an effective advocate for the program/project both within and external.
76. Applies appropriate negotiation approaches to find mutually beneficial solutions to problems and/or conflicts.
77. Persuades others to consider alternative points of view.
78. Uses position appropriately to achieve goals.
79. Gains cooperation from others to obtain information and accomplish goals.
Interpersonal Skills
80. Demonstrates an understanding of others’ needs.
81. Provides appropriate feedback in a manner that reinforces or elicits desirable behavior.
82. Considers and responds appropriately to the needs, feelings, and capabilities of others.
83. Treats all individuals with sensitivity and respect.
Oral Communications
84. Orally expresses ideas and facts in a clear, organized, and convincing manner in a style, tone, and level appropriate to the audience and the occasion.
85. Listens to others and shows understanding of what they are saying.
86. Facilitates an open exchange of ideas.
Partnering
87. Effectively develops networks and builds alliances with key individuals or groups.
88. Manages competition between individuals or groups to eliminate barriers to building partnerships.
Political Savvy
89. Keeps current with internal and external politics and issues that impact the work of the organization.
90. Anticipates the internal and external implications of statements or actions.
91. Considers political and organizational reality, the media, and special interests in decision-making.
Written Communications
92. Expresses facts and ideas in writing in a clear, convincing, and organized manner that is appropriate to the audience and occasion.
93. Reviews and critiques the writing of others in a constructive and substantive manner.
Questionnaire Form 4 (for Executives)
Creativity and Innovation
1. Develops insights, innovative solutions, and non-traditional approaches to improve organizational effectiveness.
2. Creates an environment that encourages, recognizes, and rewards risk-taking, creativity, and innovation.
3. Designs and implements new or innovative programs/processes.
4. Initiates actions that involve risk to achieve a recognized benefit or advantage.
Continual Learning
5. Seeks and makes use of feedback from others.
6. Invests time and energy in self-development and growth.
7. Integrates the acquisition of knowledge or skills (e.g., team-sharing, lessons learned, sharing information databases) into day-to-day work.
8. Creates systems that facilitate communication of knowledge internal and external.
Internal and External Awareness
9. Maintains currency with laws, regulations, policies, procedures, trends, and developments.
10. Understands general roles and responsibilities of Headquarters, Enterprises, Installations, Lead Centers, Centers of Excellence, and functional offices.
11. Understands Agency plans and agreements relevant to the mission.
12. Understands and makes effective use of the basic principles and processes for resources allocation, acquisition, and management.
13. Determines how to sustain or achieve a competitive advantage for the organization by analyzing the best practices and lessons learned from other organizations.
Flexibility
14. Adjusts behavior and work methods in response to management priorities, multiple demands, new information, changing conditions, unexpected obstacles, and ambiguity.
15. Remains open to new ideas and approaches.
16. Works concurrently on related and/or conflicting priorities without losing focus or attention.
Resilience
17. Responds constructively to reversals and setbacks (e.g., identifies lessons learned, looks for other opportunities to succeed).
18. Demonstrates belief in one’s own abilities, ideas, and self-worth and maintains a positive view of self, even during difficult times.
19. Maintains a professional demeanor in stressful and difficult situations.
20. Maintains a healthy balance between personal life and work.
Service Motivation
21. Creates and fosters a culture that encourages a commitment to public service.
22. Demonstrates a commitment to quality public service through statements and actions.
Strategic Thinking
23. Formulates effective strategies consistent with the business and a competitive strategy of the organization in a global economy.
24. Applies a long-term perspective in analyzing policy issues and developing strategic plans.
25. Develops objectives and sets priorities consistent with the organization’s long-term strategies.
26. Adjusts strategic policies and plans in response to change, both internal and external.
Vision
27. Creates a shared vision of the future for their organization that is aligned with the Agency’s vision.
28. Articulates and actively supports the Agency’s vision in a way that causes employees at all levels to understand the organization’s goals, values, and strategies.
29. Aligns personal vision with Installation, functional, and programmatic goals and objectives.
30. Takes a long-term view and acts as a catalyst and champion of change.
Conflict Management
31. Attempts to resolve interpersonal and inter-group conflict constructively through self-management.
32. Takes steps to resolve conflict situations.
33. Addresses and seeks to resolve formal and informal complaints from employees.
34. Initiates and supports strategies and programs to manage conflict resulting from organizational change.
Cultural Awareness
35. Honors cultures and values different from one’s own.
36. Understands how cultures differ and how these differences impact work behavior.
37. Creates an environment in which individuals are equally respected and recognized for their perspectives and contributions.
38. Provides employment and development opportunities to foster a diverse workforce.
Integrity/Honesty
39. Models and encourages high standards of honesty, integrity, trust, openness, and respect for others.
40. Creates a culture that fosters high standards of ethics.
41. Demonstrates integrity by honoring commitments and promises.
42. Demonstrates a sense of responsibility and commitment to public trust.
43. Demonstrates congruence between statements and actions.
Team Building
44. Empowers others by sharing power and authority.
45. Inspires, motivates, and guides others toward goal accomplishment.
46. Emphasizes cooperation and a team approach to work.
47. Creates an environment that encourages and rewards cooperation, collective problem-solving and participative decision-making.
48. Builds trust and open communication among team members and with stakeholders.
49. Develops leadership in others through coaching, mentoring, and rewarding.
Accountability
50. Assures that effective organizational level status and control mechanisms are developed and maintained to ensure performance of the organization.
51. Takes responsibility for actions.
52. Identifies how organizational or program results will be measured.
53. Monitors programs and/or activities and takes corrective actions when necessary.
54. Encourages others to take ownership of work, products, services, and results.
Customer Service
55. Identifies and anticipates the needs of customers and integrates customer, stakeholder, and partner needs and expectations into the development and delivery of services or products.
56. Establishes and uses feedback systems to meet customer requirements and expectations.
Decisiveness
57. Makes difficult or controversial decisions when necessary.
58. Exercises good judgment by making sound and well-informed decisions.
Problem Solving
59. Recognizes, defines, and analyzes problems and issues.
60. Obtains relevant data before making a decision.
61. Develops alternative solutions and plans to solve problems.
62. Uses qualitative and quantitative data and analytical tools in problem solving.
Technical Credibility
63. Keeps abreast of major developments in discipline area and demonstrates competency within areas of functional responsibility.
64. Understands the business approach including full-cost, performance-based contracting, best value, ISO 9000, single-process initiative, leveraging technology, outsourcing, and commercial off-the shelf.
65. Understands NPG 7120.5A and applies as appropriate within area of responsibility.
66. Plans for needed or mandated changes in size and composition of staff.
67. Serves as consultant/advisor to technical working groups and advisory panels to recommend solutions to technical and programmatic problems.
68. Participates and/or leads in Agency, inter-Center, cross-code, special team, and committee activities and assignments.
69. Demonstrates and appreciates safety for self and others in all actions and activities.
70. Appropriately applies procedures, requirements, regulations, policies, and standards related to specialized areas of expertise.
Human Resources Management
71. Takes an active role in recruiting, training, and developing of staff, including mentoring, cross-functional assignments, job rotations, stretch assignments, and mobility to new roles and positions.
72. Identifies performance expectations, assesses employee performance, gives timely feedback, and conducts formal performance appraisals.
73. Recognizes and rewards team members based on performance.
74. Takes timely and appropriate corrective/disciplinary actions with employees.
75. Supports programs and activities that promote employee well being and balance.
Technology Management
76. Ensures self and staff are trained and capable in new information technology.
77. Strategically integrates information technologies into the workplace to improve organizational effectiveness and effectively lead virtual work, e.g., telecommuting and virtual teams.
78. Seeks, evaluates, and appropriately adopts new technologies into mission systems.
Influencing
79. Is an effective advocate for the program/project both within and external.
80. Applies appropriate negotiation approaches to find mutually beneficial solutions to problems and/or conflicts.
81. Persuades others to consider alternative points of view.
82. Uses position appropriately to achieve goals.
83. Gains cooperation from others to obtain information and accomplish goals.
Interpersonal Skills
84. Demonstrates an understanding of others’ needs.
85. Provides appropriate feedback in a manner that reinforces or elicits desirable behavior.
86. Considers and responds appropriately to the needs, feelings, and capabilities of others.
87. Treats all individuals with sensitivity and respect.
Oral Communications
88. Orally expresses ideas and facts in a clear, organized, and convincing manner in a style, tone, and level appropriate to the audience and the occasion.
89. Listens to others and shows understanding of what they are saying.
90. Facilitates an open exchange of ideas.
Partnering
91. Effectively develops networks and builds alliances with key individuals or groups.
92. Manages competition between individuals or groups to eliminate barriers to building partnerships.
Political Savvy
93. Keeps current with internal and external politics and issues that impact the work of the organization.
94. Anticipates the internal and external implications of statements or actions.
95. Considers political and organizational reality, the media, and special interests in decision-making.
Written Communications
96. Expresses facts and ideas in writing in a clear, convincing, and organized manner that is appropriate to the audience and occasion.
97. Reviews and critiques the writing of others in a constructive and substantive manner.
文章出处：
HRoot 社区
文章作者：
Hevin
来源:
作者: |
